Refund, Cancellation & Failed Transaction Policy
Effective Date: 18 August 2026
Last Updated: 18 August 2026
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, PrintAPM enforces a transparent refund and cancellation policy.
Order Cancellation Policy
- Pre-Payment: You may cancel, modify, or discard any order without charge before completing payment.
- Post-Payment: Once payment is confirmed and the 4-digit Print Code is generated, orders cannot be cancelled or altered, as computing infrastructure, queuing, and print tokens are dynamically provisioned.
2. Refund Eligibility Matrix
| Category | Problem Scenario | Resolution / Policy |
|---|---|---|
| Payment Captured, Code Not Issued | Bank account debited, but session dropped / no 4-digit Print Code generated. | 100% Refund. System automatically reconciles within 24 hours. |
| Kiosk Hardware Outage | Kiosk paper jam, out-of-paper, toner failure, or offline machine preventing printout. | Eligible. Free replacement Print Code issued instantly, OR full refund upon raising support ticket. |
| Duplicate Payment | Multiple charges debited for a single print transaction due to network timeout. | 100% Refund of the duplicate transaction amount. |
| User Selection Errors | User uploaded wrong PDF, selected Color instead of B/W, or selected incorrect page range. | Non-Refundable. The system printed exactly per user instructions. |
| Expired Print Codes | Code not redeemed within 15 minutes of generation. | 100% Refund. Operational slots were reserved. |
| Uncollected Physical Prints | Printout completed at kiosk tray, but user left it behind. | Non-Refundable. Physical paper, ink, and wear resources were expended. |
3. Refund Timelines & Settlement Procedure
- Standard Processing Window: Approved refunds are initiated within 24 to 48 business hours of ticket approval.
- Settlement Timeline: Funds will reflect back in the original payment source (UPI account, Debit/Credit Card, or Net Banking) within 5 to 7 business days, subject to your bank's clearance cycles.
- How to Request a Refund:
- Send an email to printapm.official@gmail.com with the Subject: Refund Request - [Order ID].
- Attach the Transaction Reference / Payment ID screenshot and a brief explanation of the kiosk error.